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The Union maintains a complaints procedure which we use alongside other key Union policies in order to ensure that we continue to offer a welcoming and inclusive experience.

Complaints procedure

Unfortunately, sometimes things go wrong - below is a brief overview of how issues may be resolved. Our full complaints procedure is available.

Download complaints procedure

How to report an informal complaint

This is for issues which are straightforward and can easily be resolved without or with very little investigation needing to take place. They include the kind of thing that would result in an apology, a reasonable explanation of why something has or hasn't happened or another simple solution.

You can make a complaint of this kind to any member of staff but it is normally best to approach the person involved or their line manager. The details of your complaint will be logged and you will normally have an outcome within 5 days at the latest.

How to make a formal complaint

If your complaint is more complicated or requires us to look into the circumstances of your complaint, it will be handled through an investigation. We would encourage where possible for you to raise your complaint informally first so we can resolve it quickly, but if you wish to raise a complaint for investigation you can do so by:

  • downloading our complaints form and emailing it to our CEO at
  • or send it in by post to CEO, Strath Union, 51 Richmond Street, Glasgow, G1 1XU.

Once you submit your complaint the Union will put someone in charge of investigating what you have raised. In particular we will take into account Strath Union's code of conduct to ensure that the investigation and outcome are in line with this.

Societies, members and guests

Strath Union expects members and guests of the Union to engage in a positive manner in line with our Code of Conduct with students, staff, and visitors to the Union and University when engaged in use of the services and activities provided or when recognisable as a representative of the organisation.

Strath Union's disciplinary procedure lays out how the Union will handle reports of misconduct of individual members of the Union as well as that of Clubs and Societies and other relevant parties.

View code of conduct

Download disciplinary procedure

Sports Union

The Sports Union operates its own procedure related to Sports Union members and clubs.

View code of conduct

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