We engage with internal and external partners, including staff and services across the University, other relevant charities and support organisations. We deal with academic matters (including appeals, disciplinaries, transfer, course matters, complaints), housing (tenancy issues, finding accommodation, letting agencies, flatmate problems, council tax, deposits, housing rights), benefits (all applicable), finance (student funding bodies, emergency funding, Discretionary and Childcare Funds, budgeting and money management, Participation Funds), health and wellbeing (free condoms, free sanitary products, mental and physical health support, emergency food provision).
We also support the coordination of the Nightline service and run health and wellbeing campaigns.
The benefit of our service is that students have a place to come to confidentially discuss their problems or concerns without fear of judgement or negative action being taken without their consent. We are able to represent students impartially at meetings, panels and hearings as appropriate.