We are Strath Union, your Students’ Union - the beating heart of activity for students on Strathclyde campus since 1964.
About Us
We run events year-round where you can let loose, let go, just throw a couple shapes and put your skills on show.
Events
We provide free and confidential advice for students, covering academic support, wellbeing and more.
Advice
University is all about finding friends, finding community, and finding yourself.
Societies
Sports Union
We exist to represent all students at the University of Strathclyde. We make sure your voice is heard across the University and beyond.
Voice
Enhance your CV, develop skills, find a part-time job and get more involved with your local community.
Opportunities
The Union is a great place to meet friends, study, grab lunch or take a break. Have a look and discover our variety of venues.
Food & Drink
Bag the latest Strath branded merch, get the latest student deals and explore memberships available at the Union!
Shop
Listed by STA International
Job Purpose: To maximise cash collections through inbound / outbound telephone calls delivering the best service to both our clients and our clients’ customers.
Key Responsibilities:
· Negotiate early repayment of debt and update debtor management system
· At all times, comply with all regulatory and Company policies.
· Obtain full details of any dispute and fast-track to Client and/or Client Services as required
· Maintain diary notes, debt status codes, agreement functionality and workflows in accordance with procedures
· Review cases and make recommendations to clients
· Adhoc duties as and when required
Candidate Profile – Core Competencies, Skills & Knowledge Requirements
The ideal candidate will:
· Always deliver a consistent and professional level of service.
· Achieve set revenue targets and call quality objectives.
· Be able to clearly demonstrate the presence of core competencies with regards to:
· effective communication o influencing skills o negotiating skills o rapport building o customer focus o time management o teamwork o focus on achievement o quality focus
· continuous improvement o a team player
With specific regard to some of these competencies and in addition, the Consumer Collector must be articulate, literate & numerate with excellent keyboard skills. A flexible approach is essential as additional/amended hours may be required to meet the business needs.
Personal Attributes: Strong commitment to the ethos of STA International Hardworking and determined to deliver whatever the obstacles Excellent attendance record
Reference ID: PE/STA