Job Purpose: To maximise cash collections through inbound / outbound telephone calls delivering the best service to both our clients and our clients’ customers.

Key Responsibilities:

· Negotiate early repayment of debt and update debtor management system

· At all times, comply with all regulatory and Company policies.

· Obtain full details of any dispute and fast-track to Client and/or Client Services as required

· Maintain diary notes, debt status codes, agreement functionality and workflows in accordance with procedures

· Review cases and make recommendations to clients

· Adhoc duties as and when required

Candidate Profile – Core Competencies, Skills & Knowledge Requirements

The ideal candidate will:

· Always deliver a consistent and professional level of service.

· Achieve set revenue targets and call quality objectives.

· Be able to clearly demonstrate the presence of core competencies with regards to:

· effective communication o influencing skills o negotiating skills o rapport building o customer focus o time management o teamwork o focus on achievement o quality focus

· continuous improvement o a team player

With specific regard to some of these competencies and in addition, the Consumer Collector must be articulate, literate & numerate with excellent keyboard skills. A flexible approach is essential as additional/amended hours may be required to meet the business needs.

Personal Attributes: Strong commitment to the ethos of STA International Hardworking and determined to deliver whatever the obstacles Excellent attendance record

Reference ID: PE/STA