What you need to know

• Hours: 10 hours per week, including evening and weekend working.
• Contract type: Permanent
• Pay details: The listed salary is for a full-time role. The hourly rate is £16.98 per hour rising to £19.13, plus any allowances for working evenings and weekends.
• Location: Refresh Spa at Emirates Arena, which offers free on-site parking and excellent public transport links.

What you’ll do

As a Spa Manager, you’ll be joining an established team. Working closely with our existing part-time manager, you will co-lead our talented team, overseeing the daily operations of the spa, ensuring excellence in service delivery and team performance.

Key responsibilities include:

• Overseeing the daily management of Refresh Spa, ensuring smooth operations and high levels of customer satisfaction
• Leading on therapist training and assessment, ensuring staff meet professional standards and deliver excellent treatments
• Managing shift rotas, scheduling, and staff absence, ensuring adequate cover at all times
• Supervising spa professionals, providing guidance, support, and development opportunities to enhance performance
• Allocating duties within the team to ensure work meets high standards and complies with Health & Safety regulations
• Monitoring financial performance, including income, expenditure, stock levels, and usage, to ensure targets are met
• Promoting spa products and packages to maximise business opportunities
• Collaborating with marketing to generate content for social media and promotional campaigns
• Providing exceptional customer service and responding to enquiries professionally

Who you are

We’re looking for someone with the right skills and experience, who brings energy to the role. If the following sounds like you, apply today!

We’re looking for:

• Proven experience in spa, leisure, or hospitality management
• Strong leadership and team management skills
• Exceptional communication and customer service abilities
• A proactive, organised approach with attention to detail
• A passion for the spa industry and delivering high-quality client experiences

What we offer

At Glasgow Life, our work changes lives. As a charity, we bring communities together and support wellbeing through sport, culture, heritage, and learning.

• Holidays
  When you join, you’ll get 30 days’ holiday (pro rata), plus 6.5 public holidays if you’re full-time. This increases to 35 days after 5 years of service. Fancy a bit more time off? You can buy extra holiday too!

• Pension
  Save for later life and join the Local Government Pension Scheme. Your future self will thank you. Our generous employer contribution will help you plan for the future.

• Support

Sometimes we all need support and a listening ear. Our free and confidential Employee Assistance Programme can support your mental, emotional, and physical wellbeing.

• Discounts

As a colleague, you can enjoy discounts on the things you love, from Glasgow Club memberships to our museum shops and our online store. We are also part of the cycle-to-work scheme, helping you stay active.

• Flexibility and development
  We are proud of our flexible and inclusive work policies, which help you balance work and life. We also offer support for learning, development and career progression.

What’s next

To get started, complete our short application form. In this, you’ll fill out:

• Work history
• Qualifications/training
• Key questions like “Why are you a good fit for this role?”

Use the Person Specification in the Job Attachments section below to guide your answers and show how your experience aligns with the job.

Important Dates:

The closing date for this job is 11.59pm on 21^st Sept 2025 Interviews are provisionally scheduled for week commencing 29^th Sep 2025.

Diversity and Fair Work at Glasgow Life

We welcome applications from people of all backgrounds and are committed to Equality, Diversity and Inclusion. We especially encourage applications from people with disabilities and ethnic minority communities.