Glasgow Life is looking for Assistant Managers to join us on a 35hr ,19.5hr and two, 10 hr permanent contracts. As an Assistant Manager you will be joining our in-demand Sports Operations team, being part of a dedicated team which supports our Sports delivery across Glasgow. 

We believe everyone deserves a great Glasgow life and that starts with the people who work here.

Glasgow Life is a charity like no other. Our vision is to improve the lives of everyone in our city.

As an Assistant Manager you’ll be joining our Glasgow Life Sport team, playing your part in encouraging people to live an active Glasgow life. Through sport and physical activity, we promote inclusion and wellbeing throughout the city. From Glasgow Club to our Learn to Swim programmes, the services we provide allow people to experience the life-changing benefits of participating in sports at all levels. Read more on our website. https://www.glasgowlife.org.uk/sport.

It is essential for post holders to be financially aware, lead the team in achieving sales and income targets, and ensure their venue is presented to the highest standards

What you’ll do

Support Senior Management in the daily running of the venue, leading on all activities associated with a busy leisure centre

• Manage team of staff, providing coaching and support enabling them to carry out their roles effectively

• Understand pool plant operation and ensure the safe running of swimming pools and other wet side facilities.

• Work closely with the Health & Fitness team to continually improve Glasgow club facilities and services to meet customer needs and generate new memberships

• Allocate duties and responsibilities within the team ensuring all work is completed to prescribed standards

• Responsible for health & safety of the venue, ensuring all operational practices are compliant with health & safety policy and practices

• Working with wider operations, sports development and external stakeholders to promote benefits of health & fitness and recreational activities

• Work as part of wider team in the delivery of a of range of events,

• Lead on the implementation of shift rotas ensuring effective deployment to meet the demands of the venue

• Management of sickness absence & act as chair in formal investigation processes.

• Lead by example to provide a team spirit & motivation across all staff

• Ensure performance management process is embedded and carried out for all staff

• Provide continuous customer interface dealing with enquiries, complaints & clarifying issues and providing an informed response.

• Liaising with internal and external customers and partners establishing effective working relationships

• Play an effective role in the implementation & upkeep of Customer Service Excellence (CSE) Accreditation

• Any other duties

Who you are

If you’re interested in joining us as an Assistant Manager, you’ll need: 

• Previous experience of managerial/supervisory role 

• Evidence of effective leadership, including responsibility for staff management 

• Evidence of customer focus, demonstrating delivery of effective customer services

• Ability to work on own initiative 

• Membership of PVG Group will be required

Download the Person Specification in the Job Attachments section on https://myjobscotland.gov.uk/. Use this to shape your application and show how your experience aligns with the job.

When selecting candidates for interviews, managers will look for candidates who meet all the ‘essential’ criteria listed in the Person Specification. If there are many candidates, they may also consider desirable skills. So, include those if they apply to you