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Job Vacancy

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Advice Hub Assistant

Listed by Strathclyde Students' Union

Applying

Application deadline: Fri 23 Oct 2026 10:00
Apply at https://strathunion.uk.deputy.com/jobs#/3KmRvOR97XUUdJdmff9Yc7P2k5S To apply please submit your CV and a cover letter of a maximum of 500 words. Your cover letter should outline how you meet the criteria in the person specification, and your reasons for applying for the role. Deadline for applications is 10am on Friday the 23rd of October 2026.

Rate

£13.45 Additional holiday pay

Hours

7.00

Job Duration

22 weeks 7 hours per week during term time (winter break between 19th December and 10th January). Contract ends 2nd April 2027

Details

Main Activities / Responsibilities

This role is focused on supporting the effective day-to-day operation of the Advice Hub.

  • Student welcome: Act as a friendly and approachable first point of contact for students visiting the Advice Hub.
  • Admin support: log routine enquiries, update records and organise information.
  • Resource management: restock the student resources area, checking leaflets and keeping information materials organised.
  • Signposting support: helping students locate published information and directing routine enquiries to the appropriate service using approved guidance.
  • Outreach and events: helping staff prepare campaigns, set up stalls, distribute materials and promote the Advice Hub.
  • Enquiry data: compiling basic statistics, identifying recurring enquiry themes and preparing simple reports for the Advice Manager.

Additional Information

Appropriate training and supervision will be provided.

This role is based in the Advice Hub (Level 1, Strath Union, 51 Richmond Street) and remote working is not available.

The role holder must maintain strict confidentiality when handling student information, enquiries and case records. All personal and sensitive information must be handled securely and in accordance with Strath Union’s policies and data protection requirements.

Person Specification

Knowledge and Experience

Essential

  • Experience working or volunteering in a student-facing, customer service, administrative or support role.

Desirable

  • Familiarity with student support services and resources, or an understanding of issues commonly affecting university students.

Skills and Abilities

Essential

  • Ability to use digital systems confidently, including email, shared documents and data-entry systems.
  • Experience maintaining accurate records and handling information confidentially.
  • Ability to organise tasks, manage competing priorities and work independently within agreed guidelines.

Desirable

  • Experience supporting events, campaigns or student engagement activities.

Personal Qualities

Essential

  • An approachable, empathetic and non-judgemental manner when interacting with students from diverse backgrounds.
  • An interest in student wellbeing and signposting students to appropriate sources of support.
  • A proactive attitude towards learning, receiving feedback and developing new skills.

For enquiries regarding this role, please contact Leo.Howes@strath.ac.uk 
7 Student

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