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Problems, Safety and Rights

Unfortunately even with the best will in the world problems with your rented property can happen. We are here to support you with problems you might encounter.

If at any point you need to quickly leave one of our advice pages, you can hit escape to return to the landing page.

Our aim at The Advice Hub is to try to stop those from happening in the first place; if you follow our Top 10 Tips and Ready to Rent information you will be making a really good start.

That being said we know that sometimes problems are unavoidable. If you find yourself in trouble or can see an issue looming on the horizon please come and speak to an adviser. Don’t bury your head in the sand, the sooner you tell us what is going on the sooner we can try to help!

Rental Scams

Rental scams involving students are becoming more common in Glasgow. Police Scotland have issued some great guidance on how to keep yourself safe when looking for a flat, have a look here.

This leaflet from Glasgow University has some great tips to follow to help you be savvy when you are looking for accommodation. And the Take Five campaign has a lot of useful tips for avoiding online fraud and scams.

Five Top Tips for Avoiding Rental Scams

  1. Landlord Registration

    In Scotland the majority of landlords need to be registered. You can check if your landlord/potential property is registered here. It is a criminal offence for a landlord not to be registered and can carry a fine of up to £50,000. Some landlords are exempt from the registration requirement, including those who live all or most of the time with their tenants in the same property. ALWAYS check that your landlord is registered for the property if this is a requirement.

  2. Deposit Schemes

    Most deposits in Scotland need to be registered in a deposit protection scheme. In Scotland there are three: My Deposits Scotland, Safe Deposits Scotland, and Letting Protection Service Scotland. They are independent organisations that hold your deposit money, so if there are any problems with charges or returning the money, they will look at the case objectively. Your landlord needs to register your deposit within 30 days of you giving them the money.ALWAYS ask what deposit scheme your landlord is going to use.

  3. Money

    DO NOT pay money to a landlord in cash or via companies such as Western Union. These payments are untraceable and difficult to prove if there are problems. We would suggest a bank transfer between UK bank accounts as the safest option for payment of rent and deposits. If you are being put under pressure to hand over large sums of cash in advance then this may be a warning sign of a scam.

  4. Viewings

    We would not suggest paying any money for a private rental property before you have viewed it in person yourself. We know this can be difficult for students travelling from overseas, so it might be worthwhile to rent some short term accommodation (like a hostel/hotel) so that you can do viewings yourself. The Advice Hub can provide you with information on temporary accomodation if you need it.

  5. Ask for Help

    If you are unsure about a property, or the information or documents you are being provided we can help. We can check your tenancy agreement and look at listings if you are unsure or concerned about scams. You can contact us here.

  6. Safety & Security - who is responsible for what?

    Your landlord has a number of responsibilities to you:

    • To provide safe, secure accommodation that has the following: smoke/carbon monoxide detectors, a Gas Safety Record, an Electrical System Certificate, no bars on any of the windows, effective locks on windows and doors, and good external lighting.
    • They must give receipts for all payments.
    • To keep the property wind and watertight.
    • To organise repairs.
    • To give 24 hours notice of any visits and not enter the flat without the tenant’s permission.

    You also have a number of responsibilities as a tenant. Some of these include:

    • Keeping the property in a good condition and let the landlord know of any repairs needed.
    • Help keep communal areas clear and tidy.
    • Usually be responsible for paying bills, including gas and electricity.
    • Ensure that the landlord is notified if the property will be empty for any significant period of time (e.g. over holidays).

Book an appointment

We’re open Monday to Friday all year round other than a Christmas closure and on public holidays. You can book an appointment by visiting the link to our booking form or you can email us.

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Find us

You can find us on Level 1 of the Union based in the Dame Jocelyn Bell-Burnell Wing of the Learning and Teaching Building. We are fully accessible.

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