Purpose of the role

Volunteering as a member of our Retail Warehouse as drivers and driver buddies located at Clutha House, 120 Cornwall St S, Kinning Park, Glasgow G41 1AF, you will play an integral part in our retail shops by helping to distriubute merchandise, including furniture, between our warehouse and retail shops.

Responsible to

Warehouse Manager; Retail Area Manager; Volunteer Services Manager

Activities of the role

• To promote and raise the profile of the Hospice throughout the local community and the importance of raising funds through the shops
• Assist with sorting, grading and packing donated and recycled merchandise according to set standards and store requirements
• Loading and lifting items to move between the warehouse and our retail shops (including large bags of clothing and furniture)
• Identify hazards, assess risks and report incidents as required
• Understanding the importance of confidentiality at all times and maintaining high standards with regard to communicating information in a confidential manner

Skills & Personal qualities

• Friendly and welcoming manner with excellent customer service skills
• Cheerful nature, good interpersonal skills and ability to communicate confidently with the general public
• Well organised, reliable and trustworthy
• Must have a valid U.K. driving license
• Ability to lift large, heavy objects
• Work effectively, both independently and as part of a team
• Ability to recognise the importance of establishing a good rapport with staff
• Willingness to undertake training which will help in your role
• Smart and neat appearance in line with organisational standards

Time commitment

Volunteers should be able to make a regular commitment. With shifts available on a daily basis Monday to Friday.

Training

Warehouse Induction Programme
Hospice Induction Day Training
Moving and Handling
Participation in regular meetings and any other opportunities will be advised when they occur

Recruitment Process

Informal chat with Warehouse Manager and completion of application form
Two references
Trial Shift