The aim of this role is to assist our Service and Operations Administrator on the front desk ensuring that anyone looking for support, information or access to our services can do so. Part of this role is also to ensure anyone visiting our centre is made to feel as welcome as possible. At the moment we are looking for people to assist with our Saturday service running from the Calman Centre.
Cancer Support Scotland first began 40 years ago, in the cosy living room of Sir Kenneth Calman. Now in our home amidst the leafy grounds of Gartnavel Hospital, we’ve worked hard to make sure things don’t feel a whole lot different. The Calman Centre was created as a safe space, helping everyone we support to feel at ease and in control. Where better then, than in a giant living room – where family and friends are welcome and the kettle is always on. Cancer Support Scotland provides emotional and practical support to those affected by cancer. Offering counselling, complementary therapy, stress management and podiatry through one-to-one and group based methods. We strive to offer a safe place people can escape from the many stresses cancer can cause.
As a volunteer receptionist you will be the initial voice over the phone or the first face seen through the door and will offer a friendly and welcoming introduction to the Calman Cancer Support Centre. You will put clients at ease and make them feel relaxed and comfortable while visiting the centre or phoning with an enquiry.
There are various tasks you can get involved with as part of this role including:
- Offering a warm and friendly welcome to anyone visiting the Calman Cancer Support Centre. •Showing people around the centre letting them know the history of the charity and building as well as providing information on other services available.
- Offering refreshments to anyone dropping in or waiting on an appointment.
- Answering the telephone in a polite and professional manner, providing clear information or redirecting calls as required. •Using our booking system to make, change or cancel client appointments for our services.
- Making outgoing calls to remind people of appointments and arrange new appointments.
- Ensuring anyone who is new to the service completes the necessary paperwork and receives an introduction to the centre and Cancer Support Scotland.
Due to the nature of this role there may be times where you find yourself having difficult conversations with people who use our service either face to face or over the telephone. Full training will be provided to equip you with how to manage these conversations and support will also be available to you during your shift volunteering with us.
There are many benefits to volunteering and these can vary for each individual. Some of the main benefits are:
- Learning or developing skills to add to your CV.
- Meeting new people and having fun.
- Helping to make a real difference to people affected by cancer.
- Becoming more connected in your local community.
- Improved health and wellbeing.
Benefits to self
• Learning or developing skills to add to your CV.
• Meeting new people and having fun.
• Helping to make a real difference to people affected by cancer.
• Becoming more connected in your local community.
• Improved health and wellbeing.
Benefits to others
As a volunteer receptionist you will be the initial voice over the phone or the first face seen through the door and will offer a friendly and welcoming introduction to the Calman Cancer Support Centre. You will put clients at ease and make them feel relaxed and comfortable while visiting the centre
It's important to us that you feel happy, safe and confident in your role. You will receive a full induction to Cancer Support Scotland including a tour of the centre, information about the history of the charity, and a cancer awareness induction. You will also receive full training on how our reception area operates.
Support and supervision details
Once you start you will be supported by our Service and Operations Administrator and Volunteer Coordinator. You will have the opportunity to meet with your volunteer supervisor on a one to one basis to discuss your role and if you feel you need any further training.