Coronavirus (COVID-19) &FAQs

Guidance and support


How to Use Zoom Safely

How to stay safe whilst using Zoom.

zoom safety

As we settle into a digital way of working, most of us are starting to use video conferencing as our main means of communication with others, whether for work or socialising. The top platform of choice during the Covid-19 crisis seems to be video conferencing app, Zoom. With most of us working from home, individuals and businesses are looking for the best video chat service that works for them. 

However, even Zoom itself has been the first to admit that with its rapid popularity and growth in users, there has been gaps in the security and privacy needed. For example, the video conferencing app hosted 10 million users daily back in December 2019 which has now increased to 200 million a day. 


Security And Privacy Issues With Zoom

Although Zoom has made recent progress to address these issues with privacy and security, the risk still remains. There have been a large amount of “Zoom bombing” cases recorded and reports that multiple people in your meeting can read your private messages. 

“Zoom bombing” is where an uninvited person joins your Zoom meeting to cause havoc through sharing offensive imagery, videos or comments. This isn’t necessarily to do with Zoom’s privacy and security flaws, but more to do with how the user handles public Zoom links. 

How To Protect Yourself And Your Zoom Meetings

Here, we have collected a list of steps on how to protect yourself and your Zoom meetings.

Keep Up To Date

Like any application, Zoom faces security vulnerabilities which have been proven to fix very quickly so far. Therefore, it is important to make sure you application is as up to date as possible. You will be prompted by Zoom to update to the latest version of your app when needed.

Use Password Protection And Don’t Share Your Meeting ID

“Zoom Bombers” can enter a meeting that does not require a password to join. When a Zoom meeting ID or URL is shared online, anyone can gain access to that meeting. Try and not use a personal meeting ID, allow Zoom to generate a random ID for each meeting. 

There are options you should enable and disable to make your meeting more secure. Require a password when scheduling new meetings, Require password for participants joining by phone and Require a password for instant meetings, should be enabled. 

Embed password in meeting link for one-click join should be disabled. 

Another area to secure is any billing information. Admin > Advanced section: Enable “Hide billing information from administrators, and consider changing the length of the Host Key to 10 numbers to make it harder to guess. 

Sharing Your Meeting Password Securely

It can be difficult to securely share your meeting password when using Zoom. In any case, don’t post the password publicly on the internet as well as your meeting ID and any images of your Zoom meetings. 

For businesses, there are various sign-in options available. 

  • Allow users to sign in with Single Sign-On (SSO): This will allow users to sign in with SSO through your company's vanity URL.

Note: If you have a Managed Domain enabled on your account, you can also force users to use SSO if they are signing in with that specified domain.

  • Allow users to sign in with Google: This will allow users to sign in with Google login method.

Note: If you have a Managed Domain enabled on your account, you can also force users to sign in via Google if they are signing in with that specified domain.

  • Allow users to sign in with Facebook: This will allow users to sign in using the Facebook login method. 


Further information >>>

Use Waiting Rooms

Another method of protecting yourself from uninvited participants is using Waiting Rooms on Zoom. This means the host can screen and approve anyone joining the meeting, so you know exactly who is trying to join. 

When you are creating your meeting you can find this in the Advanced Options. Click enable Waiting Rooms. 

In addition, set the screen sharing to ‘host-only’ and disable file transfer.

Manage Participants

Once participants are joining your meeting, there is a range of features to help you manage them. To do this, you must ensure you are the only host of the meeting. 

  • Hosts can ensure participants can't share their screen without approval.

  • You can also control the camera and mute options.

  • If anyone invited has been troubling you, make sure you have set it up to disable ‘allow removed participants to rejoin’ the meeting.


Be Aware Of Fraud And Phishing

Just like clicking on any link online, be aware as some links can be sent out as a scam. If users are ever suspicious, they should just copy the ID from the link provided and enter it in the official application to join.


Also, be careful of sharing any personal information on Zoom as you would on any other online app.